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FAQ | GiGstreem High Speed Internet
FAQ 2022-03-31T12:56:48+00:00

Still have questions about GiGstreem and our services?

Frequently asked questions and answers for the curious!

Q&A for common questions

General Questions

Other ISPs only offer speeds “UP TO…” or “AS FAST AS…”, and many times the speeds you are paying for are not what you are actually getting.

GiGstreem’s speeds are guaranteed to be AT LEAST the service tier you are paying for. Guaranteed to never be slower. Also, because our internet is built on a dedicated network with less than 2 hops to the nearest data center, your latency is superior and you do not experience peak slow down times.

Lastly, we think you’ll agree that our personalized customer service with 24 x 7 support is a drastic improvement compared to any other ISP’s experience.

We span from coast to coast! Currently we are live in the following states: CA, TX, NY, NJ, PA, SC, MD, DC, KS, VA, WA, FL. We are expanding rapidly, so be on the lookout!

Our average install time is 90-120 minutes.

No. The only time your price will change is when you choose to change service speeds.

You can get TV service by using live streaming TV & Video services. Cable TV is a lot like a landline phone these days: an unnecessary expense that is shackled to outdated hardware. With the way technology is changing Cable TV will be going away and live streaming services like Hulu, Vudu, Netflix & Amazon will be the way TV is watched.

GiGstreem has partnered with MyBundle.TV to assist in choosing the best streaming experience for your individual needs. You can click here to find your personalized TV and Video service bundle to use with your GiGstreem internet service.


Technical

This depends on your service address. For residential customers, you should check with your dedicated residential sales representative. For commercial customers, you should check with your dedicated commercial account manager.

Yes, you can get a static IP for an extra $15 per month for home and $45 per month for business.

GiGstreem offers multiple service tiers to choose from depending on your needs, whether it’s checking e-mails, gaming, or streaming your favorite shows. Please contact us at 800-747-1830 to see what is available in your community.


Pricing

Please contact our sales department at 800-747-1830 or emails [email protected]

You can pay your bill by calling 800-747-1830, connecting with your dedicated account manager, or emailing [email protected]