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Frequently asked questions
Check the most popular questions before deciding to contact Gigstreem support
How do I get connected to the Internet?
When you move in, your internet is usually already set up, no appointment needed. Just activate your account, connect to your building’s WiFi network, and you should be online within minutes
What does ‘Managed WiFi’ mean for me?”
It means your internet is already built into the community and professionally managed. You don’t have to set up equipment or schedule an installation, just activate and connect.
Do I still have my own private internet?
Yes. Your connection is secure and assigned to you, even though the network is managed for the whole community.
Will this work for streaming, gaming, and working from home?
Absolutely. Managed WiFi is designed for modern living, streaming, video calls, gaming, and multiple devices all at once.
What is the access point in my apartment?
The access point is the device that gives your apartment WiFi. Think of it like your home router, it connects your devices to Gigstreem’s network.
What happens if my internet stops working?
Start with a quick restart of the access point in your apartment, that fixes most issues. If not, our support team is available 24/7 and can usually fix things remotely.
Do I have to deal with the property if something breaks?
Gigstreem provides direct support, so you don’t have to go through your leasing office for internet help.
How is Gigstreem different from regular business internet?
Gigstreem is designed for businesses that can’t afford downtime.
We build and manage the network ourselves, so you get faster support, better reliability, and solutions that scale as you grow.
Is this fast enough for video calls, cloud apps, and multiple employees?
Yes. Gigstreem is built to handle video conferencing, cloud tools, and multiple users at the same time without slowing down.
Can Gigstreem support events or temporary setups?
Yes. We can provide short-term or event-based connectivity that’s fast, reliable, and easy to set up. Get in touch with us at sales@gigstreem.com
Do we need new equipment installed?
That depends on your space, but we handle the design and setup.
Our team will walk you through what’s needed so there are no surprises.
What is Managed WiFi for properties?
Managed WiFi means Gigstreem designs, installs, and runs the entire network for your property. Residents get seamless internet, and your team doesn’t have to troubleshoot WiFi issues.
How does this reduce resident complaints and support calls?
Most issues happen when residents first move in. With Managed WiFi and clear onboarding, many common problems are solved before residents ever need to call.
Can Managed WiFi work for different building types?
Yes. We design each network around the property, whether it’s garden-style, mid-rise, or high-rise.
What happens when residents move in or out?
The network stays in place. Residents simply activate their service, which reduces downtime and confusion during move-ins.
What exactly is Managed WiFi?
Managed WiFi is a property-wide internet solution that’s monitored and supported 24/7. Instead of residents setting everything up on their own, the network is professionally managed from day one.
How is this different from regular internet?
Managed WiFi provides access plus monitoring, support, and a better resident experience.
Does this support smart devices and modern living?
Yes. Managed WiFi is designed to handle streaming, gaming, video calls, and smart home devices across the property.
What happens when residents move in or out?
The network stays in place. Residents simply activate their service, which reduces downtime and confusion during move-ins.